Copyright and DMCA

Notices of claimed infringement should go to our designated agent:

Designation on file with the United States Copyright Office directory of designated agents. Put “Copyright notice” in the subject line so it is routed correctly. Notices sent to any other address will still be acted on, but may take longer to reach the right person.

To be effective, a notice under 17 U.S.C. section 512(c)(3) must be in writing and must include all of the following:

1. A physical or electronic signature of the copyright owner, or a person authorised to act on the owner’s behalf.
2. Identification of the copyrighted work claimed to have been infringed. If several works are covered by one notice, a representative list of them.
3. Identification of the material that is claimed to be infringing, with enough detail for us to locate it. An order number, a product page address, or a clear photograph of the printed item is the most useful thing you can give us.
4. Contact details for you: postal address, telephone number and email address.
5. A statement that you have a good faith belief that the use complained of is not authorised by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the copyright owner or authorised to act on the owner’s behalf.

Please do not include payment card details in a notice. We do not need them and we do not want to receive them.

1. We acknowledge receipt within 2 business days.
2. We stop production on any order matching the notice immediately, whether or not the notice is ultimately found to be valid. A job that has not shipped will not ship while a notice is open.
3. We forward the notice, including your contact details, to the customer who supplied the artwork, and tell them how to file a counter notification. This is required by the statute and you should assume it will happen.
4. Where the order has already shipped, we tell you so, and we tell you the date. We cannot recall goods that are already with a customer.
5. We record the notice against the ordering account for the purposes of our repeat infringer policy.

If your artwork was removed or your order was stopped and you believe that was a mistake, or that you are authorised to use the material, you may send a counter notification to the agent above. Under 17 U.S.C. section 512(g)(3) it must include:

1. Your physical or electronic signature.
2. Identification of the material that was removed or disabled, and the location where it appeared before removal.
3. A statement under penalty of perjury that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, address and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside the United States, for any judicial district in which we may be found.
5. A statement that you will accept service of process from the person who submitted the original notice, or their agent.

When we receive a valid counter notification we forward a copy to the person who sent the original notice and tell them we will restore the material in not less than 10 and not more than 14 business days.

We will restore it in that window unless the original complainant tells us they have filed an action seeking a court order to restrain the customer from the activity concerned. In practice this means a stopped order resumes production once the window closes.

We keep a record of every notice and every artwork rejection against the ordering account. Where an account is the subject of repeated valid notices, or repeatedly submits artwork that our reviewers reject under the published rules, we terminate the account and decline further orders from it.

Termination is not a fixed count. Two clear-cut trademark counterfeits will end an account faster than five rejections for unlicensed stock photography. We take the seriousness and the pattern into account, and we tell the account holder in writing when we close it.

The statutory procedure above is specific to copyright. If your complaint concerns a trademark, a right of publicity, a design right or a moral right, send it to the same agent with the same level of detail and evidence of your right. We treat those complaints under the same process: production stops, the customer is told, and we decide.

We are not the right forum for a dispute about who owns a mark. Where two parties both claim the right, we decline to print for either of them until they resolve it between themselves, and we refund both.

Under 17 U.S.C. section 512(f), a person who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages. We read notices carefully and we do not treat this process as a way to stop a competitor.