Returns, refunds and cancellation

This covers:

• A change of mind about the design, the colour or the garment style.
• Sizes ordered in the wrong breakdown, where the garments themselves measure within the stated tolerance.
• A design that looks different from what you expected on screen, where the print matches the file you supplied and the placement you set.
• Colour variation within normal tolerance between a screen rendering and printed ink. See how we handle colour.
• An event being cancelled, postponed or no longer needing the garments.

You confirm that you understand this in a separate tick box at checkout, next to the rights declaration. We do not bundle the two together.

You are entitled to a replacement or a full refund if:

• The garment is faulty. Holes, dropped stitching, seam failure, a missing or defective zip, dye faults, or a garment that fails on its first wash when washed as labelled.
• We printed it wrong. Wrong artwork, wrong colour ink against the file you approved, wrong position, wrong size of print, cracking or lifting on arrival, registration out beyond our stated 3 mm tolerance, or a print applied to the wrong garment in the run.
• We sent the wrong thing. Wrong style, wrong colourway, wrong size, wrong quantity, or a mixed run that does not match the size breakdown you ordered.
• The garment does not match its stated measurements. Our size charts are measured flat with a tolerance of plus or minus 1 cm. A garment outside that tolerance is a fault, not a sizing preference.
• It does not match the description on the product page. Fibre content, weight, country of origin or care instructions that turn out to be different from what we published.

There is no restocking charge in any of these cases, and we do not ask you to accept a credit note instead of a refund.

1. Email support@designbyuapparel.shop within 30 days of delivery with your order number and a photograph of the problem. A photograph of the whole garment plus a close-up of the fault is usually enough.
2. We reply within one business day with a decision and, where a return is needed, a prepaid return label. You do not pay to send back a faulty or incorrect order.
3. Send the garments back in any condition that gets them here safely. They do not need the original packaging.
4. We inspect on arrival and either reprint the run or refund it, whichever you chose, and we tell you which day that happened.

If part of a run is affected we deal with the affected pieces only, and you keep the rest. You do not have to return a whole order because six shirts out of forty-eight were wrong.

• Refunds are issued to the original payment method. We cannot send a refund to a different card or account.
• We process refunds within 3 business days of approving the return. How quickly it appears on your statement is set by your bank, and is usually a further 3 to 10 business days.
• Where we refund a faulty or incorrect order, the original shipping charge is refunded with it.
• Setup charges, screen charges and digitising fees are refunded in full where the order is cancelled by us or refunded for a fault. Where you cancel after we have made the screens or digitised the file, those charges are not refunded, because the work has been done.

To cancel, email support@designbyuapparel.shop or call +1 818 383 0239 with your order number. We will tell you which stage the job is at before you decide.

Every file is reviewed by a person before it is printed. If your artwork is rejected under our published rules, we email you the reason and give you two options.

• Send different artwork. The order stays open and no charge changes, unless the new artwork needs different screens or a different method.
• Cancel and take a full refund. Everything comes back, including any setup charge, because we had not yet produced anything.

We do not keep money for a job we refused to print. If we do not hear from you within 14 days of a rejection, we cancel and refund automatically.

Because a change of mind is not a valid return on printed goods, the cheapest protection available to you is to buy one before you buy forty-eight.

A proof piece is a single unit of exactly what you configured, run on the real press with the real ink on the real garment. It is charged at the list unit price plus a $18.00 USD proof charge, and that proof charge is credited in full against a following order of 12 pieces or more of the same job placed within 60 days. The credit is applied once per proof piece and is not exchangeable for cash.

Configure a proof piece.

If a parcel arrives damaged, photograph the outer packaging before you open it if you can, then email us within 7 days of delivery. Transit damage is our problem to resolve with the carrier, not yours. We reprint or refund, and we deal with the claim.

If tracking shows delivered and you do not have the parcel, tell us within 14 days and we will open a trace with the carrier. Where a trace fails we reprint the order at our cost.

DESIGN BY U UNIQUE APPAREL LLC, 8207 Via Verona, Orlando, FL 32836, USA

Email support@designbyuapparel.shop
Telephone +1 818 383 0239
Monday to Friday, 9:00 to 17:00 Eastern Time

This policy is governed by the law of the State of Florida, United States of America. Nothing in it removes a right you have under consumer protection law that cannot be excluded by agreement.