Fulfilment policy
Shipping and delivery
Two numbers matter on a print job: how long it takes to make, and how long it takes to arrive. This page gives both, and tells you what happens when we cannot meet the date we quoted.
Last updated August 11, 2026
01When the clock starts
Production time runs from artwork approval, not from your order. Every file is reviewed by a person first, which takes one business day in normal circumstances. If your artwork is rejected and you send a replacement, the clock restarts from the approval of the replacement.
The full sequence on a typical order:
- Artwork review, 1 business day. A reviewer checks your file against the published rules.
- Pre-press, 2 business days. Colour separation, screen making, film output or digitising, then scheduling onto a press.
- On press. Varies by method, see the table below.
- Transit, 2 to 5 business days on ground service within the contiguous United States.
The studio and the checkout page both show the shipping window for your specific configuration before you commit.
02Production time by method
| Method | On press | Order to shipment, typical |
|---|---|---|
| Screen Print | 5 business days | 8 to 10 business days |
| DTG Direct-to-Garment | 3 business days | 6 to 8 business days |
| DTF Transfer Film | 3 business days | 6 to 8 business days |
| Embroidery | 6 business days | 9 to 11 business days |
| Heat Transfer Vinyl | 2 business days | 5 to 7 business days |
| Sublimation | 7 business days | 10 to 12 business days |
Some blanks add a day of their own. Heavyweight fleece at 400 gsm and polyester bodies both need a longer cure, which is stated on the product page.
03Larger runs
- Runs of 100 pieces and above add 2 business days on press.
- Runs of 250 pieces and above add 4 business days on press.
- For runs above 500 pieces, or anything with a fixed event date, talk to us first through the bulk enquiry form and we will schedule it explicitly rather than leaving it to the standard queue.
04Where we ship and what it costs
| Destination | Service | Cost |
|---|---|---|
| Contiguous United States | Ground, tracked | $12.00 USD, or included on orders of $250.00 USD and above |
| Alaska and Hawaii | Ground, tracked | $12.00 USD, add 3 to 5 business days in transit |
| Canada | Tracked international | Quoted at checkout. Duties and import taxes are payable by the recipient and are not included. |
| Everywhere else | By arrangement | Ask us first. We quote per shipment. |
The free shipping threshold applies to the order subtotal after any discount and before tax. It covers ground service only.
05Our shipping commitment
We will ship your order within 30 days of the date you place it. If we cannot, we will contact you before that deadline, give you a revised shipping date, and offer you the choice of waiting or taking a full refund. If we do not hear back from you within a reasonable time of a delay notice, we refund rather than hold your money.
This applies even where the delay is a supplier’s fault. A blank that is out of stock is our problem to solve, and if we cannot solve it quickly we tell you and refund.
06Tracking and split shipments
- Every shipment is tracked. You get the tracking number by email when the label is created, and the carrier updates it once the parcel is scanned.
- An order with several jobs in it may ship in more than one parcel if the jobs finish at different times. You are not charged twice for shipping.
- We can split an order across several addresses, for example to send team kit to different club sites. Tell us at the time of ordering, or ask on the bulk enquiry form. Additional destinations are charged at the ground rate each.
07Late, lost or damaged
- Running late. We contact you before the promised date, not after it.
- Tracking says delivered but nothing arrived. Tell us within 14 days. We open a trace with the carrier, and where the trace fails we reprint the order at our cost.
- Arrived damaged. Photograph the outer packaging if you can, then email us within 7 days. We reprint or refund and deal with the carrier ourselves. Returns, damage in transit
08Addresses we cannot ship to
We do not ship to freight forwarders, and we do not ship to a country subject to comprehensive United States trade sanctions. Where an order cannot lawfully be shipped we cancel it and refund in full.
Questions about a specific address: support@designbyuapparel.shop or +1 818 383 0239.